Updates on Today’s Website Problems

LATEST NEWS (3:45pm, January 7): The NHC Final Five contest has been officially rescheduled for Saturday, January 13. An additional NHC seat has been added (six will now be awarded), and all players impacted by the postponement will receive $50 in HorsePlayers.com credit.  Full details are available here.

Beginning at around 3:30pm ET on January 6, our website began experiencing issues with our hosting solution, which impacted site accessibility for over an hour.  We’ve now determined this to be primarily related to a minor flaw in our code that had the potential to impact LIVE format events in particular at high entry levels.  In other words – the fault lies with us.

All of today’s LIVE events (minus the SURVIVOR games that had already been decided before issues arose), and all tourneys in the SANTA ANITA schedule, have been refunded.  

Today’s PICK & PRAY events that were unaffected (those that began before the Santa Anita schedule) will be scored per usual.

The NHC Qualifier on HorsePlayers will be rescheduled for a later date.  Details will be posted on HorsePlayers.com and sent via e-mail once this is determined.  While entries to the re-scheduled event will be automatically carried over from today’s event to the new date, players may certainly cancel those entries for a full refund.  Please be patient as we work on rescheduling the date and populating the new event with today’s entries.  We will let you know when you have the option to cancel for a refund.

We pride ourselves on this stuff not happening here (this is our second major disruption in nearly eight years), so we’re as angry and disappointed as you are.  We have identified the problem, and will ensure that this does not create an issue again.

Again, we sincerely apologize for your trouble at our website today.

McKay Smith
President
HorseTourneys.com